Everything Sathorn does for your shop
A LINE AI assistant that answers only from your own documents — cited, never guessing — takes bookings, tracks jobs, and hands off to real staff when needed.
Everything below works today. Anything not yet available is clearly marked “in development.”
Accurate, honest answering
The core of Sathorn — answers from your real shop data, verifiable, and honest enough to say when it doesn't know.
Grounded in your own documents — every answer cited
The bot draws every answer from the documents you provide (menu, prices, hours, terms) and shows which document each answer came from.
Abstains and escalates instead of guessing
Questions your documents can't answer are declined politely and handed to a person, rather than answered with something invented.
Never invents items, prices, or discounts
Item names, price figures, and conditions are confirmed against your documents only — cutting the risk of a confidently wrong price.
Polite Thai voice, with a configurable name and persona
Set the assistant's name, tone, and greeting to match your shop — no code required.
Screens uploaded files for hidden instructions
Before a document is used, the system quarantines text that tries to instruct the bot (prompt injection), so a tampered file can't change how it behaves.
In-chat booking & scheduling
Let customers book right in the chat — the bot understands Thai date-time and avoids double-booking.
Booking that parses natural Thai date-time
The bot captures name, phone, and time from a customer's ordinary sentence, then summarizes it as a booking in one place for the owner.
Self-service reschedule and cancel, with a confirm step
Customers manage their own bookings in chat, with a confirmation step before anything is actually cancelled.
Checks real availability before confirming
The bot checks open slots before confirming, and turns down requests outside your hours or when a slot is full.
Handles multiple staff or rooms without clashes
Configure several staff, rooms, or services — each queue is kept separate so bookings don't collide.
Job tracking & customer reminders
Keep customers updated without the phone calls, and remind them of appointments when you turn it on.
Job & repair status, with automatic customer updates
Move a job through its stages and the bot notifies the customer for you — fewer “is it ready yet?” calls.
Optional 3-1-0 day appointment reminders
Sends confirmation nudges 3 days, 1 day, and on the day of an appointment — an opt-in option, not on by default.
One-tap review request after a job
When a job closes, send the customer a review request with your shop's review link in one tap.
Full owner control
The bot is an assistant, not a black box — you see, approve, and take over whenever you want.
One unified work inbox with tabbed counters
Everything needing attention — drafts to approve, handoffs, and bookings — in one place, split into tabs with pending counts.
Approve or reject the bot's drafts before they send
Have the bot draft replies first, then review and approve each one yourself before it reaches a customer.
Toggle the bot on, off, or into draft / test / live / paused
Decide when the bot works — test it quietly first, or pause it during busy stretches.
Go-live readiness check with a score and fix-list
Before going live, the system scores your readiness and lists what to fix, lowering the chance of a rough launch.
Take over a chat and reply from the web, into LINE
When you need to step in, take the conversation from the bot and type your reply from the web straight into the customer's LINE.
See usage and answer-quality summaries
Get an overview of what customers ask most and how well the bot answers, so you can refine your documents over time.
Channels
Today Sathorn runs on LINE; additional channels are labelled with their real status.
LINE Official Account — connected and live
Connect your shop's LINE OA and the bot answers customers right away — the primary channel, fully working today.
Facebook Messenger — in development, pending Meta review
Facebook Messenger support is being built and awaits Meta's review; it will switch on automatically once approved.
No-code setup
Get started without a technical team, and always try before you go live.
A 3-step setup wizard
Follow three steps — describe your shop, add your documents, connect LINE — with no code to write.
Try the bot in test mode before going live
Ask the bot the way a customer would and see it answer from your real data before switching it on for customers.
Bring your info from PDF, Word, Excel — or just type it
Upload documents you already have, or fill in a shop form — the bot uses that as its source of answers.
Security & privacy
Each shop's data is isolated and truly deletable under Thailand's PDPA — the details live on these pages.
In development (straight talk)
These aren't available yet. We list them separately so nothing in development looks like it's already live.
In development and pending Meta's App Review — it turns on automatically once approved.
Taking a deposit or payment inside the chat (PromptPay or card) is in development and not available yet.
Ready to let LINE answer your customers?
Drop in your menu or shop info and ask what a customer would — see for yourself that it answers from your own documents.